Frequently Asked Questions

How do I order?

Add your items to the shopping cart and when you are ready, click on the "check out" button. You will be guided through placing your order by Paypal. You do not have to be a registered Paypal user to pay this way.

What are the postage costs?

UK postage costs are £1.00 per item. All items are sent by Royal Mail first class post. For special delivery or international postage costs, please contact us to enquire before placing your order.

When will I receive my item(s)?

All items will be posted within 7-10 days. Commissioned items may take longer so please contact us.

What if I need to return an item?

We hope that you will be happy with your jewellery. All items are checked before they are sent out. Please check the items upon receipt and contact us within 3 days of receipt, in the unlikely event of a damaged item.

If for any reason you are not completely satisfied you may return the goods (EU within 9 days and US within 14 days), unworn and in perfect condition, complete with all packaging and proof of purchase and we will be happy to offer an exchange, or provide a full refund less the cost of the P&P (please see the exceptions below).

Please contact us prior to returning an item with details of the problem. Items to be returned within the time stated.

Exceptions:

Commissions - jewellery that has been specially created to your own requirements cannot be returned unless it is faulty.

Earrings - we regret that for hygiene reasons under UK Health and Safety law, earrings cannot be returned unless they are faulty.

Do I have to pay for return postage?

If you are returning an item (or items) for a refund or an exchange then the cost of returning the item is your responsibility.

What do your customers say about you?

Please read our testimonials.

Can I collect the item from your workshop?

If you would like to collect an item please contact us so that we can then advise you if this will be possible.

Do I have to order online?

Ordering over the internet is the safest and most secure method of paying and therefore we only accept orders placed online.

I want more information on a product, how can I obtain this?

We include as much information as possible about a product on the product page itself. If you need more detailed information, please contact us quoting the product code.

What if the item doesn’t arrive within the specified time?

Please contact us within 3 days from the last day your item should have been delivered and we will track the item for you and liaise with the Royal Mail.

Part of my order is missing. What should I do?

Regrettably mistakes can happen. If you have received your order and an item is missing, please contact us quoting your order number and the missing item number and we will investigate the matter further.

Why does my order not look exactly like the photo?

As all the beads we use are different to each other, not all the beads will be the same as the ones shown in the photos.

Do you have a shop?

No, we do not have a shop at present, we are a UK based Internet Retailer. If you know of any local shops or events where we can sell our designs then please let us know.

Can I contact you by phone?

We prefer you to contact us by email at info@sexyface.co.uk. This enables us to respond to all your queries quickly and efficiently. Corresponding via e-mail has a lower cost to us than a call centre, and we have built this lower cost into our prices, passing the savings on to you.